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Important Passport Information

Payment Methods & Details

For costs related to routine services, such as notaries, passport applications and renewals, and applying for a Consular Report of Birth Abroad, please see the following pages:

Appointments & Locations

Routine services, such as replacement passports and notarized documents, are by appointment only.  Please use our online Appointment System to schedule your appointment: https://evisaforms.state.gov/acs/default.asp?postcode=LUS&appcode=1

Consular Report of Birth Abroad are scheduled by email. lease review our Consular Report of Birth Abroad checklist (PDF 305 KB) which outlines all of the application requirements. Once you have all the required documents, please schedule an appointment by emailing ACSLusaka@state.gov.

Security Information

All visitors will be required to undergo security screening before entrance to attend their appointment.  Please note the following:

Electronics prohibited: Be advised that due to embassy security regulations, all electronics are prohibited. Please leave your cell phones, laptops, cameras, tablets, or any other device at home or in your vehicle. There are a limited amount of small shelves to place your phones at the security entrance, but they will not be locked up. Laptops cannot and will not be stored at the embassy.

Large bags prohibited: We recommend you leave backpacks, bags, purses, etc. in your vehicle, or for a safer option, at home. There are no storage options at the security entrance for your bags.

Reasonable Accomodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.