Routine services, such as replacement passports and notarized documents, are by appointment only. Please use our online Appointment System to schedule your appointment: https://evisaforms.state.gov/acs/default.asp?postcode=LUS&appcode=1
Consular Report of Birth Abroad are scheduled by email. lease review our Consular Report of Birth Abroad checklist (PDF 305 KB) which outlines all of the application requirements. Once you have all the required documents, please schedule an appointment by emailing ACSLusaka@state.gov.
All visitors will be required to undergo security screening before entrance to attend their appointment. Please note the following:
Electronics prohibited: Be advised that due to embassy security regulations, all electronics are prohibited. Please leave your cell phones, laptops, cameras, tablets, or any other device at home or in your vehicle. There are a limited amount of small shelves to place your phones at the security entrance, but they will not be locked up. Laptops cannot and will not be stored at the embassy.
Large bags prohibited: We recommend you leave backpacks, bags, purses, etc. in your vehicle, or for a safer option, at home. There are no storage options at the security entrance for your bags.
If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:
If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.
The waiting room of the Consular Section and its restroom is wheelchair-accessible.