Make an American Citizen Services Appointment

Please note that this is not a visa appointment.

In order to provide the most efficient service for American citizens, the U.S. Embassy in Zambia uses an online appointment system for all routine services. Scheduling appointments will reduce wait times for American citizens and will greatly improve our ability to be of service to you. Read about the Embassy services for U.S. citizens that we offer.

Please make an appointment online for all non-emergency Consular services. Appointment slots are generally available 13:30 to 15:30 Mondays,Tuesdays and Wednesdays  and 8:00 to 10:00 on Fridays, except during official holidays when the US Embassy will be closed. Families need to only book one appointment but should inform us at regarding the total number of family members who need consular services. Our Embassy chancery is located on Ibex Hill in Lusaka.

If you have an emergency that cannot wait for the next available appointment, please contact the Embassy.

For questions that do not require a visit, please email us at, or call during our telephone inquiry hours between 2:00 p.m. and 4:00 p.m. Monday-Thursday.